Training and advisory services empower farmers to optimise their performance
Our training and advisory services ensure customers get the very best out of their DeLaval products – to deliver optimal performance on their farm.
DeLaval provides training for customers that have purchased new DeLaval equipment, and advisory services to optimise a particular farmer’s operations.
Training services – an excellent basis for profitability
DeLaval’s standardised training packages for a particular product take place on the customer’s farm to ensure they get the best possible basis for a profitable business. Our vision is to always deliver training for newly purchased equipment to ensure our customers really get the most out of their new product.
“Our training is always carried out by certified trainers to ensure they understand farm challenges and have excellent product knowledge, regardless of whether they are our own employees, a dealer or another external partner,” explains Emma Ahtonen, Farm Advisory Service Manager for EMEA at DeLaval. “Our trainer certification, together with our work to standardise training in all markets, promotes a high standard of training throughout our offering.”
Emma Ahtonen, Farm Advisory Service Manager EMEA
Tailored advisory services
We offer customised advisory services to both new and existing customers – with either a specific challenge they would like to overcome or simply to support their operation from the very start. “Either way, we put together a tailored package to cater for their particular needs, with specialist advisors that have the relevant expertise,” says Ahtonen. “Such advisory services have increased milk production and profitability for our customers in markets all around the world.”
Advisory services are either provided on the farm with staff and farm managers or online. “The benefit of our online services is that they can be conducted whenever and wherever,” says Ahtonen. “We can monitor the farm remotely in real time from DelPro™ Farm Manager which can deliver more customer value by quickly identifying and advising on any issues.” The online advisory services are currently being further developed and offered to more markets. We are also currently working to productise our assortment of training and advisory services into ‘products’ each with a clear scope as part of a comprehensive portfolio of services.
Our vision is to make sustainable food production possible. As a company built on innovation, we constantly work to find ways of helping our customers, dairy farmers, do more with less by providing world-leading milking equipment and solutions.
Today, DeLaval has approximately 4 500 passionate professionals operating in more than 100 markets around the world. DeLaval is part of the Tetra Laval Group.